How Velobet Protects Your Account Data

Privacy Policy and Data Protection at Velobet Casino

At Velobet we collect only the information needed to open, verify and secure your account: your email address, username and password at sign-up, and later your first name, last name, date of birth, mobile number, country, city and address once you complete your profile under My Account. This data lets us confirm your identity, process payments and meet the terms set out in our policy dated 07/03/2025, which is binding in its English version.

Verification and How Long We Keep Your Data

When you submit your ID or passport and proof of residence no older than three months, we review these documents within 48 hours. Submissions must be in Latin or Cyrillic script; otherwise we ask for a video verification call. Once verified, we retain these records for 10 years, as required for account and payment security. Accounts flagged as politically exposed persons may be closed, with a 20% administrative fee deducted from any returned deposit.

Any dispute over how we handle your data falls under the governing law of Curaçao, and claims must be brought before a competent court there. If you have questions about your personal information, our support team is available 24/7 through live chat and email.

How We Use Your Information and the Choices You Control

We use the personal details on file to confirm that each account, card and payment method belongs to one player only; shared wallets or accounts between players lead to closure of the account and a 20% settlement fee on the balance. If you believe funds were taken without your knowledge, you can request a refund within 14 days of the transaction, or within 30 days if someone else accessed your account, and you must submit identification within 5 days of that request; an administrative fee of up to 20% may apply.

You also control several settings tied to your account data directly: you can set deposit and spending limits, ask our support team for a time-out that reopens automatically once the period ends, or request self-exclusion lasting from 6 months to 5 years by email, with 6 months applied by default. These tools sit alongside the deposit and withdrawal records we keep to process payments correctly, including the 3 banking days we need to complete any payout.

Because our terms are binding only in their English version, any request relating to your data, including corrections or closure, should reference the version dated 07/03/2025 so our team can process it against the correct policy text.

What Information We Collect and When

We collect personal data in stages, expanding as you move from registration to full verification and higher withdrawal limits:

• Sign-up: email address, a username that cannot be changed later, and a password of at least 8 characters with one capital letter and one alphanumeric character.
• Crypto play before verification: deposits in BTC, BCH, ETH, LTC, XRP, DASH or XMR are accepted immediately after sign-up, before any further data is requested.
• Profile completion: first name, last name, date of birth, mobile number, country, city and address, entered under My Account before other payment methods unlock.
• Identity verification: ID or passport plus proof of residence dated within the last 3 months, reviewed within 48 hours and kept on file for 10 years.
• Ongoing monitoring: deposit activity is checked against weekly and monthly withdrawal limits of £7,500 and £15,000, and large wins over £15,000 may be paid in monthly instalments.