Responsible Gambling Tools at Velobet

Responsible Gambling Tools at Casino Velobet

At Casino Velobet we provide a defined set of responsible gambling tools so that play stays within what each account holder chooses to afford, both in money and in time. These tools sit alongside our 24/7 support and can be adjusted or activated whenever needed.

• Account limits — deposit and activity limits can be set directly on the account to cap how much is paid in over a given period.
• Time-out via support — a temporary break requested through our team, which reopens automatically once the chosen period ends.
• Self-exclusion — a longer block running from 6 months to 5 years, requested by email, with 6 months applied as the default if no length is specified.
• 24/7 support — live chat and email are available at any hour, with a Contact button present on every page of the site, for anyone who wants to discuss these options before activating them.

Each tool is independent, so an account holder can set a deposit limit without requesting a time-out, or move straight to self-exclusion if that is the more suitable step.

Setting limits and taking a break

Account limits are the first line of control we offer: a cap on deposits that keeps spending inside a fixed boundary chosen by the account holder rather than adjusted after the fact. For anyone who wants a pause without closing the account permanently, a time-out can be requested through our support team and reopens automatically once the agreed period has passed.

Self-exclusion periods

Self-exclusion is requested by email and can run from 6 months up to 5 years. Where no specific length is given, a default period of 6 months is applied. This is a firmer step than a time-out, intended for longer breaks from play, and it is handled directly by our support staff rather than through the account settings.

Outside of these account-level tools, independent help is available through Gamblers Anonymous, GamCare and Gambling Therapy, each offering guidance separate from our own platform. Parents or guardians who want to restrict access to the site from a shared device can also use third-party parental control software such as Net Nanny, CyberPatrol or CYBERsitter.

Responsible gambling tools at a glance

The table below sets out the core tools we make available and how each one is requested.

Whichever option is used, it can be requested at any hour through the same 24/7 support channels that handle every other account query.

Getting help beyond the account

Not every concern needs to be resolved through account settings alone. Gamblers Anonymous, GamCare and Gambling Therapy each provide independent support for anyone who wants to talk through their play with an organisation outside of Velobet. These services operate separately from our support team and can be contacted directly.

Our own 24/7 live chat and email remain the fastest way to act on an account itself — to request a time-out, start a self-exclusion, or ask how an account limit would apply before it is set. Every page carries a Contact button leading to these channels, so a request never depends on finding a specific page first.

For households sharing a single device, Net Nanny, CyberPatrol and CYBERsitter offer a way to restrict access at the device level rather than the account level, which can be a useful addition alongside self-exclusion or a time-out.